At Lilliana Marketing, we are committed to providing a smooth and reliable shipping experience. Below you’ll find important information regarding how we handle order processing, shipping timelines, and delivery expectations.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation. Orders placed after business hours or on holidays will begin processing on the next business day.

Shipping Time & Methods

Once processed, most orders are shipped via trusted courier services and typically arrive within 5–10 business days, depending on your location. Shipping time may vary during peak seasons, holidays, or due to carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. We occasionally offer free shipping promotions, which will be clearly stated on our website.

Tracking Your Order

Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to track the status of your delivery at any time.

Delivery Areas

We currently ship within the United States. We do not ship internationally at this time. Please ensure your delivery address is accurate and complete to avoid shipping delays or returned shipments.

Delayed or Lost Shipments

While we do our best to ensure timely delivery, delays may occur due to weather, carrier issues, or other unforeseen circumstances. If your order is significantly delayed or appears lost, please contact us immediately so we can assist you in resolving the issue.

Damaged Packages

If your package arrives damaged, please take photos of the package and its contents immediately and contact us within 48 hours of delivery. We will work with you to replace the damaged items or issue a refund where appropriate.

Undeliverable Packages

If a package is returned to us due to an incorrect address, refusal, or failed delivery attempt, we will contact you to arrange re-shipment. Additional shipping charges may apply.

Contact Us

For any questions or concerns regarding your shipment, don’t hesitate to contact our support team:

Email: support@lillianamarketing.site
Address: 309 E Erwin St, Tyler, TX 75702, USA

Phone: +1 430 215 4596